FAQs
Below is a list of the Frequently asked questions – Please search for yours and if it is still not answered please contact us by emailing neopro@neoprocycling.com or in the contact us section.

OUT OF STOCK

NeoPro Cycling restocks our Immortal jersey range, bibs, accessories, and staples. We do not restock LTD seasons. Remember though, we do custom designs as well so you could always email us at neopro@neoprocycling.com for prices and options.
Sorry, we don’t do pre-orders, or back orders. We restock as regularly as we can though!
If the item is not available to add to your cart then it is not available for purchase and out of stock.

ORDERS

Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at neopro@neoprocycling.com.
NeoPro Cycling uses PayPal & Shopify Payments services which means you can pay with your Mastercard, Visa or American Express Card – no PayPal account required either!

SALES

Sorry, you can’t.
It's not yours until it says, "order complete!". Unlike in real life shopping, you can't reserve it by adding to your trolley and have a browse around the store. In order to ensure it's yours, select your items and go to checkout once you have everything you need. Sometimes in the rush of the releases and sales, multiple customers have the same item in their cart and it's first in first served!
You are welcome to return items (except socks and Neck Gaiters), so long as it is new, with tags and bags attached. Please see our returns policy HERE for detailed information.
We start shipping the orders the next business day - however due to increased volumes during release periods, please allow for 3-5 business days for your order to be dispatched. Once we have dispatched your order, we will provide you with a tracking number.
Unfortunately, no. Once your order has been placed, it cannot be edited in any way.

RETURNS

If you no longer want the apparel you have ordered you can send it back to us for a refund within 30 days as long as the product is in its original packaging and has not been used. Please see our returns policy section HERE for more information.
No we cannot refund gift vouchers.
Whilst we feel this is a highly unlikely scenario with your new NeoPro product, you have the same option as above to return the item as long as it is in the original packaging and within 30 days. Please see our returns policy HERE
No worries, just send us an email at neopro@neoprocycling.com and we will arrange for a refund of the products. Just make sure it has the original packaging and is unused. For further information on returns please see our returns policy HERE.
Unfortunately as this is a custom order there is no refunds or swaps on wrong sizes. Please keep this in mind when placing your custom order.

DELIVERY

No problem. You will be prompted to enter separate details for shipping and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.
Yes, we can ship to a PO BOX Yes we can ship to addresses outside of Australia.
Once we fulfilled your order, you will be emailed tracking information you can follow. If you need any help, you can contact them via their tracking links or us - neopro@neoprocycling.com.

Once we have received payment we will ship your NeoPro out the next business day.

If an order/s is found to be incorrectly addressed by NeoPro Cycling then we will be responsible for the re-delivery, replacement or refunding of the item(s). If the customer is found to have given an incorrect or insufficient address, then we will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.
Express shipping means the shipping carrier will deliver your package quicker (check their websites for their specific guarantees) than standard post once they receive the package into their system. This does not mean it will get fulfilled faster than other orders.

TECHNICAL

Please check our size guide in our main menu and select your size according to the 4 measurements and additional instructions. If you’re unsure, DM us on socials or email us with your 4 measurements - neopro@neoprocycling.com
To maintain the high quality of our clothing they should be cleaned at regular intervals. Please see our Garment Care information HERE.
If your e-mail address or password is not working, double check that you are using the same e-mail address and password that you used when you first created your account. If you do not remember your password, enter your e-mail address in to the ‘Forgot Your Password?’ box on the log-in page and we’ll send you an e-mail to remind you what your password is. If you are still running into issues trying to login contact us.
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