If you no longer want the apparel you have ordered you can send it back to us for a refund by the way of store credit within 30 days from fulfilment, as long as the product is in its original packaging and has not been used. Please see our returns policy section HERE for more information.

No we cannot refund gift vouchers.

Whilst we feel this is a highly unlikely scenario with your new NeoPro product, you have the same option as above to return the item as long as it is in the original packaging and within 30 days. Please see our returns policy HERE

No worries, just send us an email at neopro@neoprocycling.com and we will arrange for a refund of the products. Just make sure it has the original packaging and is unused. For further information on returns please see our returns policy HERE.

Unfortunately as this is a custom order there is no refunds or swaps on wrong sizes. Please keep this in mind when placing your custom order.

If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit. If you have a warranty concern, please email us at neopro@neoprocycling.com.

Please ensure you have assessed your new NeoPro Cycling apparel within 24hours of delivery and notified us of any concerns within this timeframe. Should you notify us of any issues outside of this timeframe, we will be unable to process your request. Please note, this also includes any incorrect or missing items from your order.

Sorry, you can’t.

It's not yours until it says, "order complete!". Unlike in real life shopping, you can't reserve it by adding to your trolley and have a browse around the store. In order to ensure it's yours, select your items and go to checkout once you have everything you need. Sometimes in the rush of the releases and sales, multiple customers have the same item in their cart and it's first in first served!

Unfortunately, no. Once your order has been placed, it cannot be edited in any way.

You are welcome to return items (except socks, Neck Gaiters, casquettes, gift cards and final sale items, where this is listed in the product description), so long as it is new, with tags and bags attached. Please see our returns policy HERE for detailed information.

We start shipping the orders the next business day - however due to increased volumes during release and sale periods, please allow for 5-7 business days for your order to be dispatched. Once we have dispatched your order, we will provide you with a tracking number.

No problem. You will be prompted to enter separate details for shipping and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.

Yes, we can ship to a PO BOX

Yes we can ship to addresses outside of Australia.

Once we fulfilled your order, you will be emailed tracking information you can follow. If you need any help, you can contact them via their tracking links or us -neopro@neoprocycling.com.

We may ship your order from any of our global warehouses depending upon stock allocations. You can note this in your shipping information and tracking if this occurs. International shipping takes approx. 6 business days.

If an order/s is found to be incorrectly addressed by NeoPro Cycling then we will be responsible for the re-delivery, replacement or refunding of the item(s). If the customer is found to have given an incorrect or insufficient address, then we will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.

Express shipping means the shipping carrier will deliver your package quicker (check their websites for their specific guarantees) than standard post once they receive the package into their system. This does not mean it will get fulfilled faster than other orders.

Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at neopro@neoprocycling.com.

Once orders have been placed we are unable to make any changes. As soon as your order is placed it gets pushed through to the fulfillment system and is in the queue with the warehousing team. The process to pick, pack and send your order has already begun!

Please make sure to double check your order and shipping information before purchase.

Promotional gifts are available only while stocks last. In the event that a gifted item has been sold out, the brand reserve the right to remedy this with an alternative replacement. Gifts must be claimed through the linked button, so be sure to double-check your cart before checking out to see if you have claimed your unique gifts!

Returned To Sender orders can occur when the courier has failed delivery due to many reasons such as, insufficient address, missing number or incorrect address provided on the order information. In the event that your order has been RTS, we will inform you the order has been received by the team and an additional invoice to reship your order will be sent to you to the updated correct/alternative shipping address. Any customers who return an order and mark the parcel as Return to Sender will have their order processed as a returns by the team and a store credit will be issued to your account minus the return to sender fee and shipping.

Coverage for Damaged Items:

• What’s Covered: Items that arrive damaged due to postal service handling during transit to your address.
• What’s Not Covered: Any damage occurring after delivery (e.g., if your dog decides your package is a chew toy, unfortunately, that’s not covered).

Coverage for Lost or Stolen Items in Transit:

• What’s Covered: Items that are lost or stolen while in transit to your address, as confirmed by the postal service.
• What’s Not Covered: Items stolen from your property after delivery. Please be aware that we may review photos provided by the postal service as proof of delivery. For us to dispatch a replacement order, the item must be officially declared lost by the postal service.

Exclusions:

• Items stolen after delivery
• Items not yet officially deemed lost by the postal service
• Incorrect address provided during checkout

You could be right! We are always taking on board customer feedback on how to improve our garments so we are always making changes - this is with every new order we make! We know it's hard to improve something as perfect as NeoPro products but we still ominor adjustments! 

Please check our size guide in our main menu and select your size according to the 4 measurements and additional instructions. If you’re unsure, DM us on socials or email us with your 4 measurements - neopro@neoprocycling.com

To maintain the high quality of our clothing they should be cleaned at regular intervals. Please see our Garment Care information HERE .

If your e-mail address or password is not working, double check that you are using the same e-mail address and password that you used when you first created your account. If you do not remember your password, enter your e-mail address in to the ‘Forgot Your Password?’ box on the log-in page and we’ll send you an e-mail to remind you what your password is.

If you are still running into issues trying to login contact us.

Our bundle deals allow you to purchase multiple items at a discounted price. When you add the eligible items to your cart, the bundle discount is automatically applied at checkout.

Yes, you can return items purchased as part of a bundle, provided they meet our standard return conditions (e.g., unworn, tags attached, etc.)

If you return one or more items from a bundle, and this affects your eligibility for the original bundle discount, we reserve the right to recalculate your refund. Your refund will reflect the adjusted total for the remaining items at their non-bundled prices.

Certainly! If a bundle deal requires the purchase of three items for $200, and you return one item, the remaining two items will be recalculated at their regular prices (e.g., $90 each). Your refund will then be the difference between the amount you paid and the recalculated total.