RETURNS & EXCHANGES

We want choosing your NeoPro kit to be easy and stress free. If you’d like to return your item, we’ve made the process nice and easy. We offer returns within 21 days of your order delivery date. You’re welcome to arrange a return or exchange through our returns portal.

You can choose between:

• Store credit
• Instant exchange

If you selected Returns & Protection at checkout via Checkout+, your return label is included. If you didn’t select Returns & Protection, the return postage will be at your own cost.

Please note that exchanges are subject to stock availability. If the item you want is at risk of selling out, we recommend choosing the instant exchange option. This is the fastest way to process an exchange!

Approved returns are refunded as either store credit or instant exchange.

To be eligible for return, all items must be brand new and re sellable, unworn, unwashed, and unaltered, free from marks, stains, and odours. 

Items must be in original packaging, with tags attached that have not been removed, tampered with, or re attached.

BEFORE YOU RETURN

All returns must be approved prior to being sent back. We do not accept liability for items returned without prior approval.

We recommend checking your items thoroughly upon delivery. 

Items must be returned in their original packaging with all tags attached.

Returns received that don’t meet our returns policy will be rejected.

Worn, damaged, or altered apparel cannot be returned. This includes any marks, stains, or odours from sweat, deodorant, perfume, aftershave, moisturiser, makeup, fake tan, or similar products. Items with removed, tampered with, or re attached tags are not eligible for return. Original shipping costs are not refundable.

Please return items neatly and respectfully packaged.

WARRANTY AND CONSUMER GUARANTEES

• Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act.

NeoPro Cycling products are covered by a warranty against manufacturing faults in materials and workmanship when used under normal conditions.

This warranty does not cover damage caused by normal wear and tear, misuse, incorrect care, accidents, alterations, or failure to follow care instructions

If you believe your item is faulty, please contact us at neopro@neoprocycling.com with your order number, a description of the issue, and clear short videos of the product. 

INCORRECT ITEMS

Please assess your NeoPro Cycling apparel within 24 hours of delivery and notify us of any issues within this timeframe. This includes faulty, incorrect, or missing items. Requests made outside this timeframe cannot be processed.

NON RETURNABLE ITEMS

Socks, Gift cards, Ear Warmers, Neck warmers, Caps, Final sale items as marked on their product pages in the description.

Start Your Return

We have tried to make returns as simple as possible for you! Start your return by clicking here

We have tried to make returns as simple as possible for you! Start your return by clicking here