We’re here to make your life as easy as possible when selecting the kit you like. Anything purchased from us must be returned to us within 30 days from the date your order was fulfilled. We do not have an option to exchange. We will provide a refund to the original payment method, and you can re-purchase your desired products.
Things to Consider
We do not accept liability for any returns sent back without prior approval.
We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for a refund in the same form as original payment.
The item must be in its original packaging & with tags attached to the garment.
Worn, damaged or altered apparel cannot be refunded. This includes deodorant, moisturiser, makeup, or fake tan marks.
Apparel without a proof of purchase may not be returned and refunded.
If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit.
The buyer will need to pay return shipping costs on a return if it is a change of mind.
Please returns items neatly, in a respectable manner.
We do not accept returns on socks or neck gaiters.
If you would like to return your kit, could you please email email@example.com with the following information:
-Reason for return:
Once the email is received, we will create an RMA number for you and be in contact on how to proceed with returning.
Thank you, the NeoPro Team!