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Anything purchased online must be returned to us within 30 days of purchase. We do not have an option to exchange. We will provide a refund to the original payment method and you can re-purchase your desired products.
• We do not accept liability for any returns sent back without prior approval.
• We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for a refund in the same form as original payment.
• The item must be in its original packaging & with tags attached to the garment.
• Worn, damaged or altered apparel cannot be refunded. This includes deodorant, moisturiser, makeup, or fake tan marks.
• Apparel without a proof of purchase may not be returned and refunded.
• If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit.
• The buyer will need to pay return shipping costs on a return if it is a change of mind.
• Please returns items neatly, in a respectable manner.
• We do not accept returns on socks.
If you would like to return your kit, could you please email email@example.com with the following information:
- Order Name:
- Order Number:
- Products Returning
- Order Date:
- Reason for Return:
Once the email is received we will create an RMA number for you and be in contact on how to proceed with returning.
Thank you, the NeoPro Team!