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Return Information

Anything purchased online must be returned to us within 30 days of purchase. We do not have an option to exchange. We will provide a refund to the original payment method and you can re-purchase your desired products. 

• We do not accept liability for any returns sent back without prior approval.

• We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for a refund in the same form as original payment.

• The item must be in its original packaging & with tags attached to the garment.

• Worn, damaged or altered apparel cannot be refunded. This includes deodorant, moisturiser, makeup, or fake tan marks.

• Apparel without a proof of purchase may not be returned and refunded.

• If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit.

• The buyer will need to pay return shipping costs on a return if it is a change of mind.

• Please returns items neatly, in a respectable manner.

• We do not accept returns on socks.

If you would like to return your kit, could you please email returns@neoprocycling.com with the following information:
- Order Name:

- Order Number:

- Products Returning

- Order Date:

- Reason for Return:

Once the email is received we will create an RMA number for you and be in contact on how to proceed with returning.
Thank you, the NeoPro Team!

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