Anything purchased online must be returned to us within 30 days of purchase. We do not have an option to exchange. We will provide a refund to the original payment method and you can re-purchase your desired products.
• We do not accept liability for any returns sent back without prior approval.
• We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for an exchange or refund in the same form as original payment.
• The item must be in its original packaging & with tags attached to the garment.
• Worn, damaged or altered apparel cannot be exchanged or refunded. This includes deodorant, moisturiser, makeup, or fake tan marks.
• Apparel without a proof of purchase may not be exchanged or returned and refunded.
• If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit.
• The buyer will need to pay return shipping costs on a return if it is a change of mind or exchange.
• Please returns items neatly, in a respectable manner.
• We do not accept returns on socks.
If you would like to return your kit, could you please email firstname.lastname@example.org with the following information:
- Order Name:
- Order Number:
- Products Returning
- Order Date:
- Reason for Return:
Once the email is received we will create an RMA number for you and be in contact on how to proceed with returning.
Thank you, the NeoPro Team!