Size Guide - Updated
PolicyWe're here to make your life as easy as possible when selecting the kit you like. Anything purchased from us must be returned within 30 days from the date your order was fulfilled. We will provide a full refund to the original payment method and you can re-purchase the product that the correct product.
Things to Consider
• We do not accept liability for any returns sent back without prior approval.
• We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for a refund in the same form as original payment.
• The item must be in its original packaging & with tags attached to the garment.
• Worn, damaged or altered apparel cannot be refunded. This includes deodorant, moisturiser, makeup, or fake tan marks.
• Apparel without a proof of purchase may not be returned and refunded.
• If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit.
• The buyer will need to pay return shipping costs on a return if it is a change of mind.
• Please returns items neatly, in a respectable manner.
• We do not accept returns on socks, gaiters or final sale items where this information is listed on the product page.
Start Your ReturnWe have tried to make returns as simple as possible for you! Start your return by clicking here
- Cold wash under 30 degrees only
- Wear and tear or loose threads.
- Custom designs.
Double Polyester Compression Band
Below is a list of the Frequently asked questions – Please search for yours and if it is still not answered please contact us by emailing email@example.com or in the contact us section.
What are your payment options?
NeoPro Cycling uses PayPal & Shopify Payments services which means you can pay with your Mastercard, Visa or American Express Card – no PayPal account required either!
Will you be restocking once sold out?
NeoPro Cycling doesn’t always restock our designs in a full size range – there may be a chance that if it is sold out we won’t specifically order that again. Remember though, we do custom designs as well so you could always email us firstname.lastname@example.org for prices and options.
Is it an option to backorder any stock if it is currently unavailable?
As we cannot guarantee we will be restocking any particular items we do not take backorders either, however no order is too big or too small for us – send us an email at email@example.com and we may be able to do a custom set for you with any design.
Some Items won’t me let it be added to my cart?
If the item is not available to add to your cart then it is not available for purchase and out of stock.
How do i know my order has been received?
Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at firstname.lastname@example.org.
If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.
If you still cannot see why you haven’t received one please e-mail email@example.com and we’ll look into it for you.
What is your Return Policy?
If you no longer want the apparel you have ordered you can send it back to us for a refund within 30 days as long as the product is in its original packaging and has not been used. Please see our returns policy section here for more information.