Size Guide - Updated
PolicyWe're here to make your life as easy as possible when selecting the kit you like. Anything purchased from us must be returned within 30 days from the date your order was fulfilled. We will provide a full refund to the original payment method and you can re-purchase the product that the correct product.
Things to Consider
• We do not accept liability for any returns sent back without prior approval.
• We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for a refund in the same form as original payment.
• The item must be in its original packaging & with tags attached to the garment.
• Worn, damaged or altered apparel cannot be refunded. This includes deodorant, moisturiser, makeup, or fake tan marks.
• Apparel without a proof of purchase may not be returned and refunded.
• If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit.
• The buyer will need to pay return shipping costs on a return if it is a change of mind.
• Please returns items neatly, in a respectable manner.
• We do not accept returns on socks, gaiters or final sale items where this information is listed on the product page.
Start Your ReturnWe have tried to make returns as simple as possible for you! Start your return by clicking here
- Cold wash under 30 degrees only
- Wear and tear or loose threads.
- Custom designs.
DURABLE & SUPER COMFORTABLE COMPRESSION BAND
Don't be sold into the facade of Laser Cut Silicone grippers that the big brands use. They might look better on first glance - but if you've owned these before you know they last a few months of use before losing their stretch and becoming loose around the leg.
Because of this, we use a double polyester band on the bottom that uses compression to stay on your leg. Polyester is well known for its durability - therefore these grippers will not only last you months - we know they will last the test of time and the test of your wallet.
SOFT MESH BIB BRACE
Just like the big brands, we use a lightweight and breathable mesh fabric that compresses and releases as your body bends and providing ultimate airflow over the torso.
This means no matter what you're doing, whether it be bombing down your favourite descent, climbing up the same mountain or even relaxing at a cafe, you know you will be in premium comfort - and your wallet will be thanking you.
DOUBLE PANEL ON THE REAR
Ever ridden behind someone and their knicks are thin? Yeah, we have too and sometimes it ain't pretty. We made sure when we developed our bibs that we had pre-dyed Lycra on the Butt Panel to make sure the only cracks you see are on the road.
RACE OR RIDE - LONG OR SHORT
Tested over Pursuits on the Velodrome, Crits on the road and long mountainous rides in the French Alps on both Males and Females, we promise you this chamois is the real deal. Thousands sold worldwide & Thousands love them.
Sit bone and peroneal support padding thicker (13mm) than general area. There are no raw edges on chamois stitching, it's also breathable and anti-microbial.
TRIPLE FOAM DENSITY CHAMOIS
3,7,13mm sections, which means you’re protected where you need to be. Perfect chamois position - you don’t want it positioned too far forward or backward in your bibs because this can cause discomfort. Single channel front padding means no nasty pinching and makes our unisex design comfortable for both sexes. Chamois and saddle pressure points are related to sitting bone width and not your clothing size - we’ve got you covered with our chamois design. Whether you’re riding casually, racing, or ‘Everesting’ our chamois is tried, tested, and loved by thousands. *Our black and red chamois are exactly the same, we changed colour in late 2022.
Below is a list of the Frequently asked questions – Please search for yours and if it is still not answered please contact us by emailing firstname.lastname@example.org or in the contact us section.
What are your payment options?
NeoPro Cycling uses PayPal & Shopify Payments services which means you can pay with your Mastercard, Visa or American Express Card – no PayPal account required either!
Will you be restocking once sold out?
NeoPro Cycling doesn’t always restock our designs in a full size range – there may be a chance that if it is sold out we won’t specifically order that again. Remember though, we do custom designs as well so you could always email us email@example.com for prices and options.
Is it an option to backorder any stock if it is currently unavailable?
As we cannot guarantee we will be restocking any particular items we do not take backorders either, however no order is too big or too small for us – send us an email at firstname.lastname@example.org and we may be able to do a custom set for you with any design.
Some Items won’t me let it be added to my cart?
If the item is not available to add to your cart then it is not available for purchase and out of stock.
How do i know my order has been received?
Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at email@example.com.
If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.
If you still cannot see why you haven’t received one please e-mail firstname.lastname@example.org and we’ll look into it for you.
What is your Return Policy?
If you no longer want the apparel you have ordered you can send it back to us for a refund within 30 days as long as the product is in its original packaging and has not been used. Please see our returns policy section here for more information.